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Billing is processed within 24 hours to ensure timely medical aid payment runs.
Claims are captured and submitted according to your preferred method
(Email, WhatsApp, or Courier) and agreed submission schedule (daily, weekly, or monthly).
Cost estimates are provided to patients in accordance with the practice’s guidelines and agreements.
Where required, patients are contacted prior to procedures to discuss practice rates and obtain signed consent forms and will be shared with the service provider.
Payments from private patients is obtained prior to medical procedures wherever possible.
Payment guarantees (GOP’s) are obtained from international insurers prior to procedures.
Claims that are uncollectable from members or patients are handed over for legal collection to appointed Collectors or Attorneys in accordance with the practice’s guidelines and agreements.
Accurate allocation of payments, including proactive follow-up’s on medical aid and patient shortfalls.
Third-party banking access, or submission of bank statements or deposit lists, is an essential requirement to optimize credit control processes to ensure accurate financial reporting.
For both new and existing practices, contact details are updated with BHF for medical aid registration purposes, enabling automated or downloadable remittance advices and efficient claim tracking, including ICD-10 codes and authorisation numbers.
Guidance is provided on medical aid contracts and payment arrangements, including strategic advice on potential partnerships to improve turnover.
Personalized consent and billing forms are designed according to your practice requirements and specifications.
All relevant documents, including billing forms, patient information, and reports, are securely filed and maintained.
Your practice deserves a logo that mirrors the professionalism and care you provide to your patients. We will craft a logo for your practice that embodies trust, expertise, and a touch of innovation.
IOD claims are excluded from the scope of services, however we're able to establish contact between the Practitioner and the leader in the market for swift claims administration.
Maintaining/Upload of CPD point on PCNS.
Maintain virtual calendar appointments.
Additional administrative support.
A single dedicated point of contact manages your accounts from initial engagement through to full settlement, ensuring complete accountability and eliminating departmental fragmentation and blame shifting.
Monthly reporting is provided, including age analysis, turnover, and receipt reports, with additional custom reports available on request.
Monthly feedback on age analysis is provided via email or virtual meetings.
After-hours availability is offered to accommodate the practitioner’s schedule and limited office-hour availability.
Depending on your preference, we offer alternative payment options.
4% on Payments Received
(Excl software service fee & EDI switching fees)
Based on your practice turnover and needs, we offer a fixed monthly rate
(Including all fees)
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If you would like an accurate quotation, kindly download & complete the Questionnaire & Quotation form & e-mail to : info@mypracticesa.co.za
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All your information provided will be handled confidentially and will not be used for any other purposes and will be used in accordance with POPIA
